How to upload large files to Vidispine Support
Large files can’t be attached to Vidispine Service Desk, to upload larger files to Vidispine Support use below method.
Dropzone asks to add a ticket number, here you should only add the numbers in the ticket, not the prefix. SUP-0000 = 0000
First, create your ticket and note the ticket number
Go to https://dropzone.vidispine.com and follow the on-screen instructions